Terms & Conditions
Thank you for taking the time to read The Kwazulu Snacks Company and The Lilley Pad terms and conditions.
By using this website or placing an order with us, you agree to be bound by these terms and conditions. If you have any questions regarding these terms and conditions, please contact us using the contact details below.
Information about us and how to contact us
We are The Kwazulu Snacks Company from Bakery Cottage, The Village, Clifton upon Teme, WR6 6EN
You can contact us by telephoning us on +44 (0)7429012128 or by writing to us via the contact page on our website.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our contract with you
When you place an order with us, your order is classed as an offer which, if accepted by us, will result in a binding contract. Acceptance of your order will take place when we email you to accept it at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product.
Unfortunately, we are not able process orders placed through the website to addresses outside of the UK and the Republic of Ireland. If you would like to have an order delivered to an address outside of the UK please contact by writing to us via the contact page.
Product changes
If we are unable to fulfil your order, we will notify you and give you the opportunity to either cancel or make changes to your order.
Your right to make changes
If you wish to make a change to the product you have ordered please contact us and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Delivery
Unless otherwise agreed with you, we will deliver all products within the advised delivery lead-time. We use an overnight courier for delivery to most of the UK. To some parts of Scotland and offshore islands, delivery can take longer.
It is always best if someone is available to receive and sign for the delivery, however you can arrange for the couriers to leave the goods without a signature if you are not going to be in. If you have any questions or issues with your delivery, it is best to contact us as a first point of call.
The product will be your responsibility from the time we deliver the product to the address you gave us or in accordance with the alternative delivery instruction you gave APC. You own the product once we have accepted your order and received payment in full.
Quality concerns
We take great pride in the quality and condition of our products which should reach you in the best possible condition. When you receive your order, please open the parcel and inspect the products right away. If you aren’t happy with what you find, please call us and if possible take some pictures. We will do our best to put it right. If you’d like a replacement order, we can send that out for you or if you would rather just have your money back, we can do that too. We do ask that you contact us with regards to quality concerns within four weeks of receipt of the order.
Your rights
If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Additionally, for some products bought online or over the telephone, you have a legal right to change your mind and cancel the contract within 14 days of delivery of the product.
Where you have a right to cancel a contract and you wish to do so, you simply need to let us know that you have decided to cancel. The easiest way to do this is to contact us by telephone on +44 (0)7429012128 or via the contact page.
If you cancel your contract we will:
Refund you the price you paid for the products and any delivery charges.
Make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the product we may refund you in vouchers.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy or reproduce part or all of the contents of the website in any form including, without limitation, its incorporation into or store in any other website, electronic retrieval system, publication or other work (whether hard copy, electronic or other) without our express permission.
Changes to the website
We may update our website and these terms and conditions from time to time, and may change the content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.
Governing law
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.